Community engagement in the water sector: An outcome-focused review of different engagement approaches

The purpose of this review is to highlight different approaches available to organisations wishing to work with communities, and to examine the types of outcomes that these different approaches can generate. There is a focus in the review on research that evaluates the effectiveness of different ways of engaging with communities. The review also provides guidelines for each of the key types of engagement processes.  Community engagement incorporates a diverse range of initiatives including:

1. initiatives that provide input to the community;
2. initiatives that seek input from the community; and
3. initiatives that build active and connected communities.