The collaboration solution? Factors for collaborative success

Abstract

This chapter considers solutions to cross-boundary dilemmas by re-examining the process factors associated with outcome success. In other words, the chapter assesses the factors that influence collaborative success, taking into account the importance of both process factors (e.g. key actors, governance, resources, capacities) and outcome factors (e.g. measurable service improvements, political legitimacy). The wide interest in collaborative approaches arises from the common observation that the combined efforts of multiple organisations addressing an agreed problem can achieve better outcomes than would be possible if they worked in isolation or if they tackled the problem from conflicting positions. Moreover, collaboration might achieve more than other governance approaches, such as traditional bureaucratic regulations and directives. Specifically, it is often suggested that collaboration across boundaries can:
• help to define important complex problems that have eluded past attempts;
• focus energy on the top priorities and set agendas;
• create momentum by bringing together all stakeholders;
• draw on wide expertise and diverse sources of knowledge;
• value the practical experience of those working in the field;
• learn from and further refine effective practice models;
• mobilize potential champions. sponsors, donors and funders;
• help with information-sharing and mentoring.